2020 will likely go down as the year of suspensions, postponements, and cancellations. All of this is due to the COVID-19 (coronavirus) outbreak which has swept across the whole globe. Several businesses have shut their doors in country after country, mostly due to government orders. Nintendo of America has now formally announced that it will have a partial shutdown of its own. This is referring to the company’s repair services, which has now been closed “until further notice.”
NoA admits this is a direct response to the COVID-19 outbreak “in accordance with federal and local guidelines.” What does this mean for customers who have sent their items in?
If you recently sent an item out and it has not reached Nintendo yet, it “may be returned to you as undeliverable”, the company explains. As for items that Nintendo’s repair teams already have, they will remain until the repair service reopens.
Nintendo has not provided a time for when it expects repair services to resume. Given the rapidly changing nature of the situation surrounding the coronavirus, it’s not surprising that the company cannot currently say for sure when it will be able to get back on track. You should fix in your mind that it could be at least a few weeks before a reopening occurs. Unfortunate, but necessary under these conditions.
A few weeks ago, Nintendo of America began letting its employees in Washington and California work from home. At least one employee did officially end up getting infected with the virus, unfortunately.
The outbreak has only intensified in those states since then, so it’s likely the staff won’t be returning to their offices anytime very soon.